The form and documents come before choosing your interview time. After you sign the agreement, your next-steps email includes your client ID, intake form and your own upload page. Keep that email: it is how you return to send your information and then book.
Your therapist uses this information to prepare before the interview. You can take your time with the form, and a family member, carer or support coordinator can help. Tell us early if the format is difficult or you need help gathering documents.
Complete the intake form
Use the client ID and form sent when you signed your agreement. The current form is a fillable PDF intended for a computer; save your progress as you go.
Answer from your experience. Describe the assistance you normally use, including reminders, equipment and help from other people. Explain when an activity varies rather than choosing only your easiest or most difficult day.
It is fine to use notes or to have someone help you communicate. Make clear which information is yours and which has been added by another person. Where a questionnaire has its own instructions or timeframe, follow those instructions and flag anything that does not make sense.
Contact us early if the format is inaccessible. We need to discuss an alternative that suits the assessment and confirm any change to scope or cost before you proceed.
Choose the documents that answer the assessment question
Useful documents may include a current NDIS plan, treating reports, previous assessments or records of a significant change. For a child, information from school or an early childhood setting may be relevant. Not every person needs every type of document.
Start with material that explains the reason for this assessment. Older reports can provide history, while current records may be needed to describe present needs. When there is a large volume, ask which documents to prioritise rather than sending an entire file without explanation.
Save your completed form and send it through your upload page with the documents you want us to consider. You do not need to obtain new reports simply to book. If you have no supporting documents, send the completed form on its own. If a report is still coming, name it on the upload page. Send what you have, then return to that same page when it arrives. Your booking page shows available times once your form and all the documents you said you would send are received.
Choose a time, then prepare for the appointment
Your upload page and receipt link to your booking page. Choose an available interview time and confirm it. Your appointment details appear there, and the confirmation email includes your Google Meet link. If you find relevant information after the interview, contact us before sending more so we can discuss any effect on the assessment or timing.
The interview is usually about an hour and takes place by video only. You need a screen and a working video connection. Check the device and connection beforehand and, where possible, choose somewhere you can speak privately.
Tell us beforehand about communication aids, a support person, fatigue or any other adjustment. Keep your notes nearby. You do not need to demonstrate an activity that is unsafe or stop using your usual assistance.
The interview is audio recorded, with your consent, so the person on the call can listen rather than type. If being recorded worries you, say so before you sign your agreement.
If you need to pause during the interview, say so. If you cannot attend, contact Seeds promptly and check the cancellation terms in your agreement.
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Quick answers
When do I need to send my intake form and documents?
Send them before choosing your interview time. Upload your completed intake PDF and the supporting documents you want considered. If you have none, send the completed form on its own. If a report is still coming, name it on the upload page and return there when it arrives. Your booking page shows available times once everything you said you would send is received; choose a time and confirm it.
Which documents should I send for an FCA?
Useful documents may include a current NDIS plan, treating reports, previous assessments or records of a significant change. For a child, information from school or an early childhood setting may be relevant. Start with material that explains the reason for this assessment.
Can someone help me complete the intake form?
Yes. It is fine to use notes or to have someone help you communicate. Make clear which information is yours and which has been added by another person. Contact us early if the format is inaccessible.
What do I need for the FCA appointment itself?
The interview is usually about an hour and takes place by video only. You need a screen and a working video connection. Tell us beforehand about communication aids, a support person, fatigue or any other adjustment, and keep your notes nearby.
Enquire about an FCA
Tell us what the report is for, any deadline and any communication or access needs. We will confirm whether this service is suitable and explain the proposed scope and fee.
Enquire about an FCAHow to start: enquiry, forms and booking
About the Seeds FCA service