The service
This agreement is with Nisha K Bal · Seeds Occupational Therapy for ADHD coaching by telehealth, for children, young people and adults. Your treating occupational therapist is identified when the office arranges your appointment.
Coaching focuses on everyday activities, practical systems and applying strategies in daily life. We agree priorities with you and review what is useful. Coaching does not promise a particular result, replace an ADHD diagnostic assessment, or replace medical or other mental-health care you may need.
Children and young people under 18
Children under 12 can book with their parent or legal guardian’s consent. For anyone under 18, an adult parent or legal guardian reads this agreement, consents to the coaching, accepts this agreement on their behalf and pays for each appointment. In this agreement, “you” then means the parent or guardian and the young person together.
We explain coaching to the young person in a way that suits their age, and coaching goes ahead only if they are willing to take part. How information is shared between the young person, their parent or guardian and the therapist is discussed and agreed at the start. A parent or guardian should be contactable during each appointment.
Appointments and payment
Each appointment is 30 minutes, online through Google Meet, and costs $125 AUD in total. Private appointments are paid individually before the appointment. There is no prepaid four- or six-appointment package and no automatic charge for future appointments.
The private payment page does not establish NDIS or other funding eligibility. If you need a funding arrangement, discuss it with the office before booking; the office must separately check the applicable requirements.
Follow-up and review
We can plan a short sequence and review progress after four appointments in total, including the first. This is a starting review point, not a fixed treatment dose or a requirement to purchase four appointments. Each follow-up is arranged and paid for separately.
Strategies need opportunities to be tried between appointments. We review what happened, what helped and what got in the way, then adjust the plan together. You can discuss changing the approach, spacing appointments or ending coaching.
Google Meet, privacy and support
Use a private place and a suitable internet connection for your appointment. Keep your personal meeting link private. Tell the office promptly if you cannot connect or a technical problem prevents the session. Any proposed recording requires a separate discussion and your consent.
Seeds' Privacy Policy explains how personal information is handled. Coaching is not an emergency service. Discuss other clinical support with your GP or treating clinicians when appropriate.
Cancellation and not attending
If you cancel with at least 24 hours' notice, you are eligible for a full refund of the $125 prepaid appointment. Exactly 24 hours counts as sufficient notice. Notice is measured against the appointment's start time; an online cancellation is recorded when Seeds receives it. If you notify the office by email or phone, the office records the verified time your notice was received.
If you cancel with less than 24 hours' notice, or do not attend your appointment, the full $125 prepaid appointment fee is retained. No additional cancellation or no-show payment is charged.
If Seeds or your therapist cancels the appointment, you are eligible for a full refund. Refunds are returned to the original payment method. We will tell you when your refund has been processed; your bank may take additional time to show it.
If payment has been received but Seeds has not yet confirmed the appointment and meeting link, you can cancel with full refund eligibility. The late-cancellation fee does not apply to an appointment that has not been confirmed.
Contact the office about exceptional circumstances, an emergency, provider or technology failure, or a time that has been filled by another client. The office can review the circumstances and document a waiver or refund. This policy does not remove your rights under Australian Consumer Law or other applicable law.
Ending or changing the plan
You can decide whether to continue after each appointment. You are not required to book further appointments. If the service is not a good fit or your needs change, discuss the next step with your therapist or the office. Cancellation of an appointment already booked is handled under the policy above.
Questions, concerns and complaints
For questions about an appointment, payment, privacy or a complaint, contact admin@seedsoccupationaltherapy.com.au or (03) 7056 9242. You can raise a concern without being required to continue coaching. Seeds' Privacy Policy is available at https://www.seedsoccupationaltherapy.com.au/privacy/.